Refund policy

Order Cancellation

You may cancel your order at any time before it has been shipped.

Please note that orders require processing time before shipment. If your cancellation request is approved, your refund will be issued to the original payment method within 3–5 business days.

14-Day Return Policy (Change of Mind)

You have 14 days from the date of delivery to request a return if you change your mind. Returns requested after this period cannot be accepted.

Return Requirements

Returned items must be unused and in their original packaging.
All original accessories, manuals, inserts, and packaging must be included with the returned item.
A valid proof of purchase (such as your order confirmation email) is required.
Please do not return any item without first contacting us and receiving return authorization.
Items that show signs of use, installation, modification, abuse, accidental damage, or normal wear and tear are not eligible for return or refund.
Returns that do not meet the requirements outlined in this policy may be rejected and returned to the customer at the customer's expense.

Quality Issues & Shipping Delays

Defective or Faulty Products

If you receive a defective, damaged, faulty, or non-functioning product, please contact us within 72 hours of delivery at:

support@forlumalab.com

To help us resolve the issue quickly, please include your order number and photos or videos showing the problem.

Shipping Delays

If your shipment experiences a significant carrier delay (for example, tracking information shows no movement for more than 7 consecutive days), please contact us promptly so we can investigate and assist.

Return Shipping Costs

Forluma will cover return shipping costs for:

Defective products
Faulty products
Significant carrier-caused shipping delays approved by our support team

Customers are responsible for return shipping costs for:

Change-of-mind returns
Ordering the wrong item
Product misuse
Any return reason not caused by a product defect or shipping issue

For items damaged during transit:if your package arrives damaged,please contact us within 7 days of the estimated delivery date at support@forlumalab.com .We will review the situation and work with you to provide a reasonable solution.We may request photos or videos of the damaged item and packaging to assist with the process.

If you experience any issue with your order, please contact our customer support team before taking any further action. We will work with you to find the most appropriate solution.

Return Process

Contact us at support@forlumalab.com and provide your order information and reason for the return.
Wait for return authorization and instructions before shipping the item back.
Return the item in its original packaging.
Keep your shipping receipt and tracking information until the return has been fully processed.

Return Address

Attn: Online Seller C/O 3rd Pty Warehouse

2125 Gateway Blvd
Hebron, KY 41048
United States

Phone: +1 (859) 485-0550 ext. 5601

Refund Processing

Once we receive and inspect your returned item, we will send you a confirmation email and notify you whether your refund has been approved.

If your refund is approved:

Bank or credit card payments will be refunded to the original payment method within 5–10 business days.
PayPal refunds are typically processed within 24 hours.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank account again.
Contact your credit card issuer, as there may be a processing delay.
If you have completed the above steps and still have not received your refund, please contact us at:

support@forlumalab.com