Shipping policy
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
Orders shipped within the United States typically arrive within 3–7 business days. Delivery times may vary depending on your location and carrier conditions.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Delays
While we strive to meet all estimated delivery times, delays may occur due to weather conditions, carrier issues, holidays, or other circumstances beyond our control.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the estimated delivery date. We will review the situation and work with you to provide a reasonable solution. We may request photos or videos of the damaged item and packaging to assist with the process.
Contact Us
For any shipping-related questions, please contact us at:
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Email: support@forlumalab.com
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WhatsApp: 852 63119976